Terms and Conditions
- All made to order garments can take up to 12 weeks from GBN and 6 weeks from L&L from the date 50% payment is received.
- Display stock garments will be available for collection or postage within 48 hours.
- Orders may be delayed over the Christmas and New Year’s period. We will notify you at the time you place your order if your dress will be longer than expected.
- Rush orders may be available, subject to confirmation with the designer.
- An additional cost of $50 will be applied to rush orders.
When Ordering in Store
- A non-refundable 50% payment on all dresses is required to place your order. Full payment is due on collection of the order.
- Lay-by options are available for up to 6 months with 25% payment up front. Garments will not be made until 50% payment has been received, standard order period applies from that time.
- An additional cost of $20 will be applied for custom sizes/lengths.
- Alterations are available by appointment and will be quoted separately.
- Quotes are valid for 30 days only.
- On made to order garments, 50% payment will not be refunded after the order is placed with the designer, unless the garment is faulty.
- Faulty products can be replaced or refunded if returned unworn within 14 days.
- Refunds are not available for change of mind.
- Ex-display stock is sold ‘as is’ and refunds or exchanges are unavailable.
- Please email firstname.lastname@example.org prior to returning garments. A refund of the garment purchase price (only) will be given. Postage costs will not be refunded.
- “Secret Weapons” accessories cannot be returned due to health and safety regulations.
- For any exchange, please keep in mind that normal manufacturing and delivery periods apply, otherwise a rush order fee will be payable by the customer.
- All postage costs for returns and exchanges are payable by the customer.
Please call 07 3076 2357 or email email@example.com if you have any further questions.